Frequently Asked Questions
Everything you need to know about bringing sustainable comfort to your home.
What materials are used in Ecoy products?
We prioritize sustainability and comfort by using premium, eco-friendly materials such as organic bamboo, recycled textiles, and FSC-certified woods to ensure your home is both beautiful and ethical.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day risk-free trial on all bedding and home goods. If you are not completely satisfied, you can return your items for a full refund, no questions asked.
Are your products machine washable?
Yes, most of our textiles are designed for easy care. We recommend washing our bamboo sheets and towels on a cold, gentle cycle and tumble drying on low to maintain fiber integrity.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. We are working hard to expand our carbon-neutral shipping options to more countries soon.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.